Refund policy
Zoetic Return & Exchange Policy
At Zoetic, each piece is crafted with care and intention to reflect our minimalist streetwear aesthetic. Because of the limited nature of our collections, all sales are final. Please review your order carefully before completing your purchase.
All Sales Are Final
We do not accept returns, exchanges, or cancellations once an order has been placed.
All items are thoroughly inspected for quality before shipment to ensure you receive your product in excellent condition.
Lost or Stolen Packages
Zoetic is not responsible for any lost, stolen, or misdelivered packages once your order has been shipped and tracking information has been provided.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.
Incorrect or Damaged Items
If you receive an incorrect or damaged item, please contact us within 7 days of delivery at orders@zoeticlyfe.com with your order number and clear photos of the item.
Our team will review the issue promptly and assist in finding a suitable resolution.
Shipping Information
Please ensure that your shipping address is accurate and complete at checkout.
Zoetic is not responsible for delays or delivery issues due to incorrect or incomplete addresses provided by the customer.
Customer Care
For any questions or order inquiries, reach out to us at Orders@zoeticlyfe.com — our team will be happy to assist.